Nolavi CONNECT

Terms of service

1. What Nolavi Connect is

Nolavi Connect ("the service") is software made by Nolavi ("we", "us"). It connects the advertising, analytics and search accounts you choose (such as Google Ads, Google Analytics, Search Console, Meta, Microsoft Advertising, TikTok and LinkedIn) to AI apps you choose (such as Claude and ChatGPT), so you can read reports and ask for changes in plain words.

Our job is to make and keep that connection. We are not your advertising agency, and we don't manage your ads, set your strategy or promise any result unless you buy a separate managed service from us in writing.

By creating an account, checking the box, or using the service, you agree to these terms. If you use it for a business, you agree for that business and confirm you have the authority to do so.

2. Your accounts and the platforms

You connect your own accounts by signing in on each platform's own page. You must own those accounts or have permission from their owner to connect them.

Google, Meta, Microsoft, TikTok, LinkedIn and the AI apps are separate companies with their own terms. You agree to follow their terms. We don't control them, and we aren't responsible for what they do, including their prices, ad charges, approvals, suspensions, data, outages, reporting delays or changes to their services.

All ad spend is charged by the platforms to you, under your agreement with them. We never control what a platform charges, and we aren't responsible for any ad spend, fees or charges from any platform.

3. Changes to your ads

The service can make changes in your connected accounts when you or your AI ask, such as pausing or turning on campaigns, changing budgets and blocking searches. By default each change waits for your approval in your dashboard. You can turn approval off; if you do, changes your AI asks for go live without asking you.

You are responsible for every change you approve, every change made while approval is off, and every change made by anyone using your account or your connected AI apps.

We send each change to the platform as quickly as we can. In most cases it reaches the platform right away, but we can't control when a platform accepts, applies or reports a change, and a platform may reject or alter it. Reports show what the platforms give us and may be delayed, incomplete or later corrected by the platform.

AI apps can be wrong. Answers, audits and suggestions from an AI app, or from us, are information only. They aren't professional, financial, legal or tax advice. Check anything important before you act on it.

4. Plans, calls and payment

Every plan except Try it ($0) needs a valid card on file. By choosing a paid plan you authorize us, through our card processor, to charge your card for the plan price when you start, again at the start of each billing period until you cancel, and for any calls you buy or that your automatic top up adds.

Plans renew automatically. Upgrades are charged right away for the rest of the current period. Downgrades and cancellations take effect at the end of the current period, and you keep your plan until then.

A call is one tool request your AI makes, as described in your dashboard. Calls in a plan reset each period and don't carry over. Calls you buy separately don't expire while your account is open.

Payments are non refundable, including for unused calls and partial periods, except where the law requires a refund.

You can replace your card at any time, but you can't remove it while you have a paid plan or owe us money. If a charge fails, we'll try again, we may pause your service until it's paid, and any new card you add will be charged the balance due. You agree to pay everything you owe, including amounts from before you cancel.

We may change prices with at least 30 days' notice by email. A new price applies from your next billing period after the notice.

5. Cancelling and closing

You can cancel a paid plan in your dashboard at any time. It ends at the end of the current period. Cancelling doesn't erase money already owed.

You can disconnect any platform at any time, and we delete our copy of its access right away. You can also revoke our access from the platform's own settings.

We may suspend or close an account that breaks these terms, doesn't pay, puts others at risk, or that a platform asks us to stop serving.

6. Acceptable use

Don't use the service to break the law or any platform's policies, to reach accounts you aren't allowed to use, to send spam, or to interfere with the service or other customers. Don't resell or share access to your account unless you're on a plan that allows it.

7. Your data

Your ad and account data stays yours. We use it only to run the service for you, as described in our privacy policy at nolavi.ai/privacy. We don't sell it. Platform tokens are stored encrypted, and you can disconnect at any time.

8. No warranties

The service is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties of any kind, express or implied, including that the service will be uninterrupted, error free, or that it will improve your results, leads, sales or costs.

9. Limits on our liability

To the fullest extent the law allows, we aren't liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, leads, data, ad spend or business, even if we were told they were possible.

To the fullest extent the law allows, our total liability for any claim about the service is limited to the amount you paid us for the service in the 3 months before the claim.

Some places don't allow some of these limits, so they may not all apply to you.

10. Your responsibility to us

You agree to defend and repay us for claims, losses and costs (including reasonable lawyer fees) that come from your ads, your accounts, your use of the service, changes you or your AI made or approved, or your breaking these terms or a platform's terms.

11. Disputes

These terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to conflict of law rules. Before filing any claim, you agree to email help@nolavi.ai and give us 30 days to try to resolve it.

Any dispute will be resolved by binding individual arbitration in Massachusetts under the rules of the American Arbitration Association, except that either side may bring an individual claim in small claims court. You and we each give up the right to a jury trial and to take part in a class action or class arbitration.

12. Changes to these terms

We may update these terms. When we do, we'll change the date below and ask you to accept the new terms before you keep using the service. If you don't accept them, you can cancel.

13. Contact

Nolavi, help@nolavi.ai, nolavi.ai.

Last updated October 29, 2026.